FAQ

 

*HANDMADE: The home of perfectly imperfect pottery! All of the ceramic work listed on the website is made by me. Which means that I can proudly say that no two items are ever precisely the same. If you see something you like, and it is no longer available, I would be delighted to create you another same-same-but-different piece.

There are often imperfections in handmade objects, such as rough edges or tiny flaws. These are to be expected; and a variety of maker’s marks, and sometimes even fingerprints, can be found on the clay surface. I wholeheartedly believe that these things are a reflection of the integral humanity of handmade - hands dirty, mind engaged.  I wouldn't change them for the world!

Surface texture and glaze colouring will differ slightly from what is pictured. This is especially important to remember with ceramic work, as even the placement in the kiln can give the same glaze a different tone. Computer and phone screens may also alter the colouring slightly. 

Much of our work has lots of detail, with pieces individually made, stamped, cut and decorated. Each piece is fired twice in my Grand Old Dame pottery kiln. Please keep that in mind, as the price reflects the lengthy work put into each object. 

*SHIPPING: Calculated after purchase. Minimum fee of R95 for smaller items. Once the weight and box size of your order has been confirmed, I will contact you regarding the courier fee. Orders are usually shipped within 5 business days from date of purchase. It is important that you supply a physical address where someone will be present to sign for your package.

International shipping is currently unavailable. 

*RETURN POLICY POTTERY: All sales are final. If a piece is damaged via shipping, kindly email us (at the address below or via our contact page) – and please take a photo of the box/items so that we can file a claim with the courier company. 

*HOW TO CARE FOR POTTERY: Although the pieces are fired to robust stoneware temperatures, they are still fragile! Handle with care, and wipe gently with a damp cloth to clean. Use the dishwasher at your own risk. 

Do not microwave. Handmade ceramics don't always like it.

 *CUSTOM ORDERS: We would love to hear from you with your custom orders. Turnaround times on commission pieces range between 6 to 8 weeks, depending on the weather (clay drying times)! 

I don't rush. I won’t. I can’t. 

Life is too short and the process doesn't allow for haste.

*Email or DM me anytime! petticoatscapegoat@gmail.com

*PS Thank you for being here -  on my website and in the world - it's nice.